Warranty

Terms and conditions

Our products have 12 MONTH warranty. The warranty covers material failures and manufacturing faults. The warranty does not cover normal wear and tear of the product, damage to the product when it is used in a setting/location for which it is not intended or failure caused by improper use. To be able to obtain a warranty you must be able to provide a proof of purchase. Proof of order or payment or any other document indicating that the product has been purchased from REDMOND.USA online store is acceptable. The aim is to repair the defective product or replace the goods within a reasonable period of time and it must not result in costs or substantial harm to the consumer. In addition, the buyer has rights under the applicable consumer protection law, and this warranty is without prejudice to these rights.

Changes

We reserve the right to change our delivery terms. Before placing your order, you must familiarise yourself with the terms of delivery applicable at any given time.

Exclusions

This warranty does not cover:

  • Abuse, commercial use, or other non-consumer use, neglect, abnormal wear or tear, overheating, or any use not in accordance with the product instructions
  • Cosmetic damage, such as scratches, dents, dings, scuffs, stains, discoloration, color changes, minor paint chips, normal wear and tear, or other nonfunctional changes in the appearance of the product that occur during normal handling and use of Cookware by any party and which do not impair the functionality of the product as intended
  • Damage due to improper storage
  • Any accident caused by fire, flood, natural occurrences etc
  • Commercial, professional, or workplace use
  • Any glass or porcelain in the product
  • Interior and exterior coating damage due to improper storing, excessive heat, or metal or sharp utensils
  • Damage arising from thermal shocks, drops, improper use, failure to follow the use and care instructions, or an unauthorized modification or repair
  • For coatings: non-stick deterioration, discoloration, warping, or metal separation due to high heat,prolonged heat exposure
  • Damage caused by the use of scouring pads, steel wool, abrasive cleaners, bleach and other similar products

This warranty is limited to the original US consumer, or in the case of a gift, the original US recipient of the product, with proof of purchase and is not transferable. If the product was not purchased new from the REDMOND or an authorized dealer, distributor, reseller within the United States, this warranty is null and void.

REDMOND reserves the right to utilize comparable reconditioned, refurbished, repaired, or re-manufactured products or parts in the warranty repair or replacement process. Such products and parts will be comparable in function and performance to an original product or part and warranted for the remainder of the original warranty period.

Disclaimer, Limitation on Liability

To the extent permissible by applicable law, the product is provided “as is” and this warranty is your sole and exclusive remedy with respect to the product. 

REDMOND’s sole and exclusive liability under this US warranty, and the US consumer’s sole and exclusive remedy, is limited to the repair or replacement of the defective product. To the maximum extent permitted by applicable law and except as set forth in this limited warranty, in no event will REDMOND or its suppliers be liable for procurement of substitute products or other special, incidental, consequential, or indirect damages arising out of or related to the product or its use by you or any third party. In no event will REDMOND’s total liability exceed the purchase price paid by the consumer for the product(s) at issue giving rise to such liability. Any oral or written description of a product is for the sole purpose of identifying it and shall not be construed as an express warranty.

This warranty (US only) gives you specific legal rights, and you may also have other rights which vary from state to state, or country to country.

12 MONTH WARRANTY: we promise your money back or replacement with no questions asked or charge within 12 month